About us
Our induction and training
Great support starts with great training. Every new starter spends their whole first week training with us, face to face, and we keep learning together for as long as you work here.
Our induction and training: easy read
- In your first week, you have training every day.
- The training is face to face, with our own team.
- You learn by doing and by listening.
- People we support help to teach the training.
- We learn how to help people feel safe, happy and well.
- We keep learning and make our training better.
Week 1
A full week of induction, face to face
Every new starter spends their whole first week in training with us. It is delivered in house and face to face, so you meet your trainers and new colleagues in person, ask questions and practise together.
The week is a blend of practical and theory sessions. You learn why we do things the way we do, and you practise how to do them, so you start your first shifts feeling ready and confident.
- A full week of training in week 1
- In house and face to face
- Practical and theory sessions together
- People we support help to deliver it
People we support help to train our teams
People we support are involved in our training. Hearing directly from the people you will be supporting brings another dynamic to your learning, and shows just how important your training is to them.
Specialist training
Training that puts people first
Alongside your induction, we give our teams specialist training for the people they support. Tap a highlighted word to see what it means.
DDP and PACE for our children's teams
Our children's teams complete bespoke -informed training built around : Playfulness, Acceptance, Curiosity and Empathy.
It helps our teams build safe, trusting relationships with children and young people, so they feel understood, accepted and connected.
Trauma-informed practice
Many of the people we support have lived through difficult experiences. Our practice training helps our teams understand how trauma can affect how someone feels, thinks and behaves.
We learn to offer support that feels safe, gives people choice and builds trust.
PROACT-SCIPr-UK®
We train our staff in , a positive and proactive approach that puts the person first.
The focus is on understanding each person, preventing distress and reducing restrictions, so that any physical intervention is only ever a last resort.
Our whole approach
Applied Behaviour Analysis, focused on quality of life
Our approach is guided by . It helps us understand what a person's behaviour is telling us, what matters to them, and what helps them to thrive.
We use it as part of a whole, approach, together with from our MDT. Everything we teach comes back to one goal: enhancing each person's wellbeing and quality of life.
Understand
Look for the reasons behind behaviour, and listen to what the person is telling us.
Enhance
Build more of what each person enjoys, with more choice, independence and time doing the things they love.
Prevent
Spot the early signs of distress and act early, using the least restrictive support.
Always learning
Training that keeps getting better
We regularly update our training through and lessons learned. Our teams look back on what went well and what could be better, and we build what we learn into our training, so it keeps improving for the people we support.
Reflect
Look back together
Learn
Share lessons learned
Update
Improve our training