Have your say
Co-production
Feedback is vital to how we develop our services. Tell us what is going well, and tell us when things are not going to plan.
Have your say: easy read
- Co-production means we work together with you.
- Tell us what you like about your support.
- Tell us if something is not right.
- We will answer you within 3 working days.
- Our Care Gurus read what you tell us.
How do you feel about your support?
Tap a face. We will show you what to do next.
Thank you!
Is there anything that would make your support even better? We would love to know.
Thank you for telling us
Some things could be better. Tell us what would help, and our Care Gurus will look at it.
We are sorry. We want to help.
Please tell us what is wrong. We will reply within 3 working days. You can also talk to a member of staff you trust, or call us on 01983 405321.
We are very sorry. Please tell us now.
Please raise a concern and we will reply within 3 working days, or call us on 01983 405321. If you or someone else is in danger, call 999.
Improvement areas and complaints
Reach out and we will respond within 3 working days.
If things are not going to plan, we want to hear about it. The button below takes you to our secure internal process.
People supported feedback
Complete our feedback form about the care you receive.
This is not anonymous, because we want to be able to listen, act and review any changes we need to make. Our review all feedback and make sure it is acted on.
What happens to your feedback
Feedback
You tell us
Review
We look at it together
Improve
We make changes