Care Quality Commission
Our CQC rating
The Care Quality Commission (CQC) checks that care services in England are safe, effective, caring, responsive and well-led. We are proud to be rated Outstanding.
Our CQC rating: easy read
- The CQC checks that care is safe and good.
- They said Milford Del is Outstanding. That is the best rating.
- We made promises to keep getting better.
- Below you can see what we have done.
You can read our full inspection report on the CQC website.
Our ongoing commitment update
We made four promises to the people we support. Open each one to see what we promised, what we have done, and what is next.
ParticipationAlways improving
We promised: We promised to improve how we involve you in your services.
What we did: People told us they feel a lot more involved in their care and support, and in bigger decisions we make as an organisation. This is a continuous area of development, and our Care Gurus have exciting new ideas for checking the quality of services from a person-led view. Watch this space!
Specialising to your needsAchieved, still improving
We promised: We promised to develop an MDT of clinical experts, to give the most bespoke, specialist advice to you and the teams who support you.
What we did: We have achieved this, and now work with our experts to give more training to our staff. The team is researching new approaches and listening to different communities, to create more opportunities for the people we support and the wider community.
LeadershipAchieved, still improving
We promised: We promised to grow our leadership team with skilled professionals who care about your progress and help your teams grow with you.
What we did: We have built a positive structure across the organisation, where people feel listened to and involved in their care. Continuous development is continuous for a reason! We have introduced new training for our management teams, and will measure how it improves the care we give.
AccountabilityAchieved, still improving
We promised: We promised to be accountable and open when things do not go to plan.
What we did: We have increased the ways staff can raise concerns, and support them to grow in an open culture. We worked with partners and our own team to improve our culture, and now these structures are well established we will keep building on them.